our
POLICIES
Appointment Policy
At Lux, we strive for excellence in efficiency and results. To ensure a smooth workflow and accommodate the needs of all our patients, we request that you arrive on time for your scheduled appointment. Arriving late will deny us the opportunity to do our best and it is our belief that you deserve nothing but that. We will make every effort to perform your entire treatment during your designated appointment time but reserve the right to reschedule your appointment if arriving more than 10 minutes late and a cancellation fee will be enforced (see Cancellation Policy for details).
Cancellation Policy
We understand that unforeseen circumstances may arise that require you to cancel or reschedule your appointment. We kindly request a minimum of 48 hours’ notice for cancellations or changes to your scheduled appointment. Late cancellations or no-shows significantly impact our ability to accommodate other clients. Therefore, a cancellation fee of $100 will be charged to any appointment that is canceled or rescheduled with less than 48 hours’ notice. We value your time and strive to maintain an efficient schedule. Your understanding is appreciated!
SMS Privacy Policy
At Lux Aesthetics PLLC, we are committed to protecting your privacy. This SMS Privacy Policy explains how we collect, use, disclose, and protect your information when you subscribe to and receive SMS (Short Message Service) messages from us.
Information We Collect
Personal Information: When you subscribe to receive SMS messages from us, we may collect your phone number and other contact details.
Usage Data: We may collect information about your interactions with our SMS messages, such as the date and time you received and read our messages and your responses to our messages.
How We Use Your Information
We use the information we collect to:
Send SMS Messages: Deliver promotional, informational, and transactional SMS messages to your mobile device.
Improve Our Services: Analyze your interactions with our SMS messages to enhance and improve our messaging services.
Customer Support: Respond to your inquiries and provide customer support.
Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties, except as described below:
Service Providers: We may share your information with third-party service providers who assist us in sending SMS messages and analyzing their performance.
Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Security of Your Information
We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the internet or method of electronic storage is 100% secure, so we cannot guarantee its absolute security.
Your Choices
Opt-Out: You may opt out of receiving SMS messages from us at any time by following the instructions provided in the messages or by contacting us directly.
Update Information: If your contact information changes or if you no longer desire our service, you may update your information by contacting us.
Changes to This Privacy Policy
We may update this SMS Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new policy on our website. You are advised to review this policy periodically for any changes.
Contact Us
If you have any questions about this SMS Privacy Policy, please contact us at:
Lux Aesthetics
2425 A-1 33rd Ave W Seattle, WA 98199
info@luxaestheticsseattle.com
425-331-9092